Services
Post-Implementation Maintenance & Support
We ensure that your IT and business systems are effectively adopted and actively utilized through continuous operational support, improvement guidance, and user training. We remain agile in responding to evolving business needs and challenges, enabling you to enhance operations and achieve the highest return on your IT investments.
Challenges
Support Process
Operational Design for Implemented Solutions
We define operational standards and frameworks to maximize the practical use of new systems in the field.
IT Assessments
We conduct regular assessment of system usage and operational maturity to reveal gaps and propose actionable improvements.
IT Infrastructure Operations Planning
Assessment insights guide us in recommending optimized IT infrastructure management and security operation strategies.
Continuous Reviews and Improvement Initiatives
Through scheduled reviews and continuous feedback, we support the development of a sustainable and evolving operational environment.
Solutions
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Help Desk Support
- Multilingual support in Japanese and English
- Collaboration with upper-tier support teams for technical troubleshooting
- Centralized management of inquiries and escalation
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KPI Reporting & Improvement
- Visualization and reporting of user usage data
- Analysis of adoption rates and usage trends
- Recommendations for improvement and usage promotion
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Lifecycle Management (LCM)
- Lifecycle tracking for IT assets (e.g., PCs, servers)
- Maintenance deadline monitoring and replacement planning
- Support for hardware and license procurement
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System Maintenance & Operation
- Regular inspections, patch applications, and system updates
- Server and network monitoring, log analysis
- Preventive maintenance and failure recovery support
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PDCA Cycle Support
- Analysis and improvement proposals based on system adoption
- Mid and annual performance reviews
- Visualization of improvement outcomes and implementation assistance
Success Cases
Incident Response Time Reduced by 50%
Developed a streamlined response process that significantly shortened recovery time from system issues.
Improved Stability & Service Quality
Regular assessments and vigilant monitoring minimized disruptions and elevated overall service quality.
Reduced Operational Costs
The adoption of streamlined and standardized monitoring, maintenance, and updates resulted in significant support cost savings.
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